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VES Warranty Policy


There are no warranties which extend beyond the description on the face hereof.


VES-Artex, Inc. (VES-Artex) products are warranted to the original purchaser (“purchaser” is defined as person or company who received an invoice from VES-Artex for purchase of goods) against defects in workmanship or materials, under normal use for one year after original date of purchase unless specified in any of the warranties listed below. Any part which is determined to be defective in material or workmanship and returned to a preauthorize service location (as VES-Artex designates with shipping costs prepaid by purchaser) will be, as the exclusive remedy, repaired or replaced at VESArtex’s option. For limited warranty claim procedures, see “Prompt Disposition” below. This limited warranty gives the purchasers specific legal rights which vary from jurisdiction to jurisdiction. To file a warranty claim or for the return procedure, please see the “Prompt Disposition” or “Returns” sections below.


3 Year on Turntide Direct Drive Motor
2 Years VES-ArtexC Control Series, Phason Controls, Turntide Direct Drive Controls, and Variable Frequency Drives (Manufacturer Warranty, Prorated)
2 Years on Steel (Prorated)
2 Years on Variable Speed Motors
3 Years on Polycarbonate Sheets
5 Years on Lighting
5 Years on Rubber Flooring (Mfg Warranty Prorated)
5 Years Industrial Ceiling Fans
10 Years on all 36”, 50”, 55” & 72” Fiberglass Housings
5 Years on all 50”, 55” & 72” Poly Blades or Aluminum Blades
90 Days on Phason Accessories, Kits,Replacement Parts and Software

Curtain Drive Units and Parts

1 Year on Motor
2 Years on Lock Drives Drive Units and parts, excluding the Motor (Mfg Warranty Prorated)


To the extent allowable under applicable law, VESArtex’s liability for consequential and incidental damages is expressly disclaimed. VES-Artex does not refund any costs related to the installation, removal, or time associated with work done on product(s) or labor related thereto. VES-Artex’s liability in all events is limited to, and shall not exceed, the purchase price paid. Any variation from this limitation must be exclusively approved in writing by an officer of VES-Artex.

DISCLAIMER: A diligent effort has been made to provide product information and illustrate the products accurately. However, such information and illustrations are for the sole purpose of identification, and do not express or imply a warranty that the products are merchantable or suitable for a particular purpose, or that the products will precisely conform to the illustrations or descriptions. Except as provided herein, no warranty or affirmation of fact, expressed or implied, (other than as stated in the “limited warranty” section above) is made or authorized by VES-Artex, unless in writing by an officer of VES-Artex. Certain aspects of disclaimers or limitations on warranties may not be applicable to consumer products in certain jurisdictions, in such cases, such aspects of disclaimers or limitations hereunder may not be applicable to purchasers located in those jurisdictions.


Notwithstanding a past practice, trade custom, or any other related dealings, sales shall not include the furnishing of technical advice, assistance, or system design. VES-Artex assumes no obligation or liability on account of any unauthorized recommendations, opinions, or advice as to the choice, installation, or use of products.

PRODUCT SUITABILITY: Codes and regulations governing sales, construction, installation, and/or use of products for certain purposes may vary from jurisdiction to jurisdiction. While attempts are made to substantiate that VES-Artex products comply with such codes, VESArtex cannot guarantee compliance and, therefore, cannot be responsible for how the product is installed or used. Before purchase and use of a product, the purchaser should review the product applications, as well as all applicable national and local codes and regulations, to be certain that the product, installation, and use will comply with any corresponding codes and regulations.

PROMPT DISPOSITION: With respect to any product that proves to be defective within the applicable limited warranty period, a good faith effort will be made for prompt correction or other adjustment. For any product believed to be defective within the applicable limited warranty period, the purchaser must immediately notify VES-Artex Customer Service or fax 715-720-0801 and to obtain and fill out a Request for Return Authorization form detailing all known defects. VES-Artex will then advise if items are under warranty. If items are under warranty, VES-Artex will issue an RMA number that must be clearly referenced on all items returned. All items being returned fortesting will be FOB VES-Artex warehouse with freight prepaid by purchaser. If, after being tested and inspected, the items are deemed not to be covered under this limited warranty please see the “Returns” section below and subject to a $50 testing fee. Title and risk of loss shift to the purchaser on delivery by a common carrier, unless the purchaser assigns a freight carrier (where such risk will shift to the purchaser when the goods leave any VES-Artex location). If product was damaged in transit, a claim must be filed with the carrier upon, or immediately after, delivery with all damages documented on the Bill of Lading. Goods must be returned within 60 days or RMA number issued will be considered void, unless reauthorized by VES-Artex.

RETURNS: Products may NOT be returned to VESArtex without a Return Merchandise Authorization (RMA) number. A purchaser has 30 days from the date of purchase to request an RMA form from our customer service department. Once an RMA form has been completed and returned to Return Department, an RMA number will be assigned, and the purchaser may then arrange return of product. RMA numbers expire 30 days after issue date and will not be reissued. All returns must be sent to a VES-Artex FOB destination, with freight costs prepaid by the purchaser. For standard products in “like new” condition, credit will be issued (a minimum 20% restocking fee may apply) after receipt and inspection of the product by VES-Artex. For custom or private labeled products delivered to purchaser, or any standard product returned in less than “like new” condition, the restocking fee will be determined upon inspection and will be within a range from 30% to 100%. PRODUCT RETURNED TO VES-Artex FREIGHT COLLECT AND/OR WITHOUT AN RMA AUTHORIZATION WILL BE REFUSED.